Job: Transport Administrator
Contract: Temporary, providing maternity cover from January 2025
Location: Environmental Hub, Cledford Lane, Middlewich, Cheshire, CW10 0JR
Hours: Tuesday to Saturday, 06.00 – 14.00 (37 hours per week)
Salary: Grade 4 - £24,790 - £25,183 per annum FTE + Enhanced rate for Saturdays. Opportunity to enhance basic salary by meeting the criteria of duty manager (to be discussed further at interview)
Full training will be provided.
Join our team in the rewarding role of Transport Administrator, providing vital support to the ‘FlexiLink’ and ‘go-too’ demand-responsive bus services. As the Administrator, you’ll play a key part in ensuring the smooth operation of both services by:
- Making sure that the operational system is monitored at all times during service hours and liaising with drivers and passengers to respond to enquiries in a timely manner to ensure a positive passenger experience.
- Dealing with phone calls, emails and messages from passengers looking to book, change or cancel transport and providing general advice.
- Enter bookings onto the ‘CATSS’ booking system, confirm bookings via phone or email, answer queries and keep passengers updated on any changes as needed.
- Preparing driver running sheets for ‘FlexiLink’ services and liaising with drivers on any route changes. You’ll also add driver shifts and legal breaks to the operational system, keeping updated with road closures/changes that affect routing and bookings. Updating any timing changes on the systems to ensure accuracy of information is also a key task.
- Ensuring the accuracy of drivers’ rotas regarding their availability and break times, carefully checking the schedules for next day and any unallocated journeys.
- Checking ‘FlexiLink’ application forms received via email or post for eligibility and entering passenger details into bespoke systems, ensuring all relevant information is provided e.g. wheelchair details in readiness for assessment.
- Collecting, monitoring and analysing data to inform service decisions and evaluating customer feedback, to ensure excellence in customer service. Producing weekly and monthly reports for the Manager regarding passenger usage and statistics will also be one of your tasks.
- Counting cash from fares handed in from drivers, ensuring all monies are recorded and passed to the manager for banking. You’ll also undertake general administrative duties as required to support a range of projects, colleagues and delivery of the team plan.
To apply for this rewarding role, applicants should:
• Ideally have a Customer Service background
• Be highly organised.
• Proficient in Microsoft Office and other applications.
• Able to make accurate records whilst on the phone.
In return, you will receive access to the following benefits: flexibility to work at home some days of the week, competitive terms and conditions, career average pension scheme, access to salary sacrifice scheme green car scheme, Employee Assistance Programme, corporate leisure discount, etc.
For an informal discussion, please contact Stuart Cann on 07811 027064.
Are you interested? Our application form can be found here:
Alternatively you can email for an application: HRAnsainbox@ansa.co.uk.
This is a direct recruitment campaign therefore external agencies are excluded from applying. However, existing agency workers currently working for Ansa are welcome to apply.
N.B. Ansa Environmental Services Ltd is a company wholly owned by Cheshire East Council.
Closing date: 13 December 2024.